Garantija automobilio stiklo įdaužos remontui, keitimui | Carglass®

Frequently asked questions

General Questions
Why choose Carglass®?

We follow our “repair when possible, replace only when necessary” strategy. This means that we aim to repair damages that can be repaired and replace glass only if repair is not possible. This strategy enables us to offer more environmentally friendly and sustainable service solutions.
The vehicle glass we use for replacement is supplied by the world’s leading glass manufacturers.
Experienced Carglass® specialists work according to international standards, have IMI accreditation, and constantly improve their skills by replacing thousands of car windows per year.
Fast service – we perform work within 1-2 hours, maximum – 3 hours, depending on the complexity of the dismantling and installation.
Come to our Carglass® branch and see the quality of professional service.

Reasons Why Vehicle Glass Cracks

Direct sunlight on a hot summer day can contribute to the cracking of the windshield if the glass is already damaged. This happens when the vehicle’s glass is exposed to direct sunlight for an extended period. Intense heat causes the metal and other components around the glass to heat up, causing the outer edges of the glass to expand much faster than the center. Unable to withstand the pressure, the glass cracks.

More

Why do vehicle glasses crack?

Some drivers tend to think that vehicle glasses crack or shatter on their own. However, every consequence has a cause. One of the most common reasons for vehicle glass cracking, mentioned by Carglass® customers, is pebbles kicked up by the tires of other vehicles.

More

How to protect a windshield with a crack?

If you decide to bring your car with a cracked windshield to a Carglass® service center, make sure to protect the chip from dirt and moisture by covering the damaged area with clear adhesive tape. Do not wash or scrape the damaged area, contact Carglass®, book an appointment, and carefully travel to your chosen center.

More

How can I pay for Carglass® services?

You can pay for Carglass® services by bank card, by transfer according to the direct payment link sent to you, or in cash.

Is there a warranty for the glass?

All glass jobs comes with a two-year warranty, which applies to:

  • optics,
  • lamination,
  • dimensions and curvature.
What warranty is provided for glass repair and replacement job?

We provide an unlimited warranty for glass repair and replacement job, which will remain valid as long as the service purchaser retains ownership of the vehicle.

Prices
How much does glass repair cost?

Vehicle glass repair is the fastest solution to restore the glass to its original condition. If the glass is damaged in more than one place, we offer a 50% discount on the second repair for the same glass.

The cost of repairing a chip in the glass is:

  • Repairing one chip: €79.
  • Repairing a second (or third) chip on the same glass at the same time: €39.50.

If you have KASKO or glass insurance, the insurance company usually covers the cost of the chip repair. We will handle all the administrative insurance formalities related to the glass damage for you.

More

How much does it cost to replace a glass?

The cost of vehicle glass varies depending on the brand, model, glass configuration, etc. Note: The cost of windshield replacement services includes the cost of the glass, the labor for replacing the glass, and any necessary accessories: windshield replacement cost = vehicle glass + glass replacement labor + accessories

More

How much does it cost to replace a windshield?

The cost of windshield replacement depends on the type of work, the complexity of the replacement, the vehicle make and model, the glass specifications, the number of technicians involved, and the duration of the work. We are increasingly replacing windshields in vehicles equipped with integrated ADAS systems. In such cases, after the replacement, ADAS camera calibration must be performed. We provide calibration services for all vehicle brands at all Carglass® customer service centers. You can find our service prices in the price list (the cost of glass and accessories is not included in the service price).

More

Insurance
Do you take care of the insurance formalities for vehicle glass damage?

We cooperate with all insurance companies operating in Latvia, so we will take care of the insurance formalities for you.

How it works
Repair or Replacement?

Considering the type, size, and location of the windshield damage, it is not always possible or worthwhile to repair the glass—sometimes it needs to be replaced. Below are several reasons why it is worth repairing the glass when possible.

More

Repair
Why is the repair of chipped vehicle glass important?

Many drivers do not give proper attention to a chipped windshield, considering the chip a minor issue. But it’s only a matter of time before the chip cracks.

More

Why is vehicle glass repair a good choice?

Did you know?

  • Every chip will eventually crack.
  • Repairing the chip retains the original glass.
  • Repairing costs significantly less than replacement.
  • For those with KASKO or vehicle glass insurance, repairs at Carglass® centers usually cost nothing – typically, the insurance company covers the cost of the glass repair (the terms for vehicle glass repair and replacement are outlined in your insurance certificate).
  • The repair takes only 30 minutes.
  • The amount of glass waste is reduced after the repair.
  • The repair is carried out using Carglass®’s patented technology with a special glass resin.
  • We provide a warranty.

More

What to do if a windshield chip occurs?

Whether a windshield chip can be repaired will be assessed by automotive glass specialists. Before going to Carglass®, you can easily evaluate the criteria and determine the possibility of repair:

  • The chip’s diameter should not be larger than the diameter of a 2-euro coin.
  • The chip should be outside the driver’s line of sight.
  • The distance to the edge of the glass should not exceed 6 cm.

If the chip does not meet any of these criteria, the windshield will need to be replaced.

More

Replacement
What to do if your car windshield is cracked?

It is impossible to repair a cracked windshield effectively. If your car’s windshield is cracked, it needs to be replaced. Contact us by phone during business hours or book a service appointment online at a time that suits you. Carglass® call center accepts calls from all over Lithuania. During the call, our specialists will assess the damage to your windshield. You will be offered the best solution, a price quote, and an appointment for the windshield replacement at any Carglass® service center in the city of your choice.

More

Calibration
Do rain sensors need to be calibrated?

Rain sensors need to be calibrated if specified by the vehicle manufacturer. At all Carglass® customer service centers, we follow the vehicle manufacturer’s repair instructions as well as calibration guidelines for cameras and sensors. This way, we restore the vehicle’s full functionality and ensure the proper operation of the entire system.

When is calibration necessary?

If your vehicle is equipped with an advanced driver assistance system (ADAS), which relies on the interaction of sensors and cameras, calibration will be required after windshield replacement. Once the windshield is replaced, the cameras must be precisely installed and recalibrated according to the manufacturer’s instructions.

Incorrect calibration can significantly affect the functionality of critical safety systems, such as emergency braking and lane departure warning—directly impacting your safety while driving.

The main purpose of ADAS systems is to protect passengers, pedestrians, and cyclists, prevent traffic accidents, and reduce the risk of collisions. These systems operate with the help of various sensors that monitor the road environment and interior, along with microprocessors and controllers that process the data.

According to the EU Vehicle General Safety Regulation, these intelligent systems are expected to help save more than 25,000 lives and prevent at least 140,000 serious injuries by 2038.

Why is calibration necessary?

Calibration after windshield replacement is necessary to restore the intelligent system to the same conditions it had before the replacement.

Replacing the windshield can cause slight shifts in the position of the camera. Since ADAS systems rely on highly precise measurements, even the smallest deviation can significantly affect system performance. An improperly calibrated camera may misinterpret road signs, lane markings, or distances to other objects, which can lead to incorrect system responses and increase the risk of an accident.

Calibration ensures that the ADAS system operates according to the standards set by vehicle manufacturers and delivers the intended functionality.

What does windshield camera calibration mean?

Windshield camera calibration is the process during which the vehicle’s sensors and cameras are adjusted so that the advanced driver assistance system (ADAS) functions correctly and meets the manufacturer’s specified parameters. This is crucial because even the smallest deviations can significantly impact system performance and road safety. It is a precise and responsible task that requires professional skills and expertise.

Warranty
Is there a warranty for the glass?

All glass jobs comes with a two-year warranty, which applies to:

  • optics,
  • lamination,
  • dimensions and curvature.
What warranty is provided for glass repair and replacement job?

We provide an unlimited warranty for glass repair and replacement job, which will remain valid as long as the service purchaser retains ownership of the vehicle.

Why choose Carglass®?

We follow our “repair when possible, replace only when necessary” strategy. This means that we aim to repair damages that can be repaired and replace glass only if repair is not possible. This strategy enables us to offer more environmentally friendly and sustainable service solutions.
The vehicle glass we use for replacement is supplied by the world’s leading glass manufacturers.
Experienced Carglass® specialists work according to international standards, have IMI accreditation, and constantly improve their skills by replacing thousands of car windows per year.
Fast service – we perform work within 1-2 hours, maximum – 3 hours, depending on the complexity of the dismantling and installation.
Come to our Carglass® branch and see the quality of professional service.

Reasons Why Vehicle Glass Cracks

Direct sunlight on a hot summer day can contribute to the cracking of the windshield if the glass is already damaged. This happens when the vehicle’s glass is exposed to direct sunlight for an extended period. Intense heat causes the metal and other components around the glass to heat up, causing the outer edges of the glass to expand much faster than the center. Unable to withstand the pressure, the glass cracks.

More

Why do vehicle glasses crack?

Some drivers tend to think that vehicle glasses crack or shatter on their own. However, every consequence has a cause. One of the most common reasons for vehicle glass cracking, mentioned by Carglass® customers, is pebbles kicked up by the tires of other vehicles.

More

How to protect a windshield with a crack?

If you decide to bring your car with a cracked windshield to a Carglass® service center, make sure to protect the chip from dirt and moisture by covering the damaged area with clear adhesive tape. Do not wash or scrape the damaged area, contact Carglass®, book an appointment, and carefully travel to your chosen center.

More

How can I pay for Carglass® services?

You can pay for Carglass® services by bank card, by transfer according to the direct payment link sent to you, or in cash.

Is there a warranty for the glass?

All glass jobs comes with a two-year warranty, which applies to:

  • optics,
  • lamination,
  • dimensions and curvature.
What warranty is provided for glass repair and replacement job?

We provide an unlimited warranty for glass repair and replacement job, which will remain valid as long as the service purchaser retains ownership of the vehicle.

How much does glass repair cost?

Vehicle glass repair is the fastest solution to restore the glass to its original condition. If the glass is damaged in more than one place, we offer a 50% discount on the second repair for the same glass.

The cost of repairing a chip in the glass is:

  • Repairing one chip: €79.
  • Repairing a second (or third) chip on the same glass at the same time: €39.50.

If you have KASKO or glass insurance, the insurance company usually covers the cost of the chip repair. We will handle all the administrative insurance formalities related to the glass damage for you.

More

How much does it cost to replace a glass?

The cost of vehicle glass varies depending on the brand, model, glass configuration, etc. Note: The cost of windshield replacement services includes the cost of the glass, the labor for replacing the glass, and any necessary accessories: windshield replacement cost = vehicle glass + glass replacement labor + accessories

More

How much does it cost to replace a windshield?

The cost of windshield replacement depends on the type of work, the complexity of the replacement, the vehicle make and model, the glass specifications, the number of technicians involved, and the duration of the work. We are increasingly replacing windshields in vehicles equipped with integrated ADAS systems. In such cases, after the replacement, ADAS camera calibration must be performed. We provide calibration services for all vehicle brands at all Carglass® customer service centers. You can find our service prices in the price list (the cost of glass and accessories is not included in the service price).

More

Do you take care of the insurance formalities for vehicle glass damage?

We cooperate with all insurance companies operating in Latvia, so we will take care of the insurance formalities for you.

Repair or Replacement?

Considering the type, size, and location of the windshield damage, it is not always possible or worthwhile to repair the glass—sometimes it needs to be replaced. Below are several reasons why it is worth repairing the glass when possible.

More

Why is the repair of chipped vehicle glass important?

Many drivers do not give proper attention to a chipped windshield, considering the chip a minor issue. But it’s only a matter of time before the chip cracks.

More

Why is vehicle glass repair a good choice?

Did you know?

  • Every chip will eventually crack.
  • Repairing the chip retains the original glass.
  • Repairing costs significantly less than replacement.
  • For those with KASKO or vehicle glass insurance, repairs at Carglass® centers usually cost nothing – typically, the insurance company covers the cost of the glass repair (the terms for vehicle glass repair and replacement are outlined in your insurance certificate).
  • The repair takes only 30 minutes.
  • The amount of glass waste is reduced after the repair.
  • The repair is carried out using Carglass®’s patented technology with a special glass resin.
  • We provide a warranty.

More

What to do if a windshield chip occurs?

Whether a windshield chip can be repaired will be assessed by automotive glass specialists. Before going to Carglass®, you can easily evaluate the criteria and determine the possibility of repair:

  • The chip’s diameter should not be larger than the diameter of a 2-euro coin.
  • The chip should be outside the driver’s line of sight.
  • The distance to the edge of the glass should not exceed 6 cm.

If the chip does not meet any of these criteria, the windshield will need to be replaced.

More

What to do if your car windshield is cracked?

It is impossible to repair a cracked windshield effectively. If your car’s windshield is cracked, it needs to be replaced. Contact us by phone during business hours or book a service appointment online at a time that suits you. Carglass® call center accepts calls from all over Lithuania. During the call, our specialists will assess the damage to your windshield. You will be offered the best solution, a price quote, and an appointment for the windshield replacement at any Carglass® service center in the city of your choice.

More

Do rain sensors need to be calibrated?

Rain sensors need to be calibrated if specified by the vehicle manufacturer. At all Carglass® customer service centers, we follow the vehicle manufacturer’s repair instructions as well as calibration guidelines for cameras and sensors. This way, we restore the vehicle’s full functionality and ensure the proper operation of the entire system.

When is calibration necessary?

If your vehicle is equipped with an advanced driver assistance system (ADAS), which relies on the interaction of sensors and cameras, calibration will be required after windshield replacement. Once the windshield is replaced, the cameras must be precisely installed and recalibrated according to the manufacturer’s instructions.

Incorrect calibration can significantly affect the functionality of critical safety systems, such as emergency braking and lane departure warning—directly impacting your safety while driving.

The main purpose of ADAS systems is to protect passengers, pedestrians, and cyclists, prevent traffic accidents, and reduce the risk of collisions. These systems operate with the help of various sensors that monitor the road environment and interior, along with microprocessors and controllers that process the data.

According to the EU Vehicle General Safety Regulation, these intelligent systems are expected to help save more than 25,000 lives and prevent at least 140,000 serious injuries by 2038.

Why is calibration necessary?

Calibration after windshield replacement is necessary to restore the intelligent system to the same conditions it had before the replacement.

Replacing the windshield can cause slight shifts in the position of the camera. Since ADAS systems rely on highly precise measurements, even the smallest deviation can significantly affect system performance. An improperly calibrated camera may misinterpret road signs, lane markings, or distances to other objects, which can lead to incorrect system responses and increase the risk of an accident.

Calibration ensures that the ADAS system operates according to the standards set by vehicle manufacturers and delivers the intended functionality.

What does windshield camera calibration mean?

Windshield camera calibration is the process during which the vehicle’s sensors and cameras are adjusted so that the advanced driver assistance system (ADAS) functions correctly and meets the manufacturer’s specified parameters. This is crucial because even the smallest deviations can significantly impact system performance and road safety. It is a precise and responsible task that requires professional skills and expertise.

Is there a warranty for the glass?

All glass jobs comes with a two-year warranty, which applies to:

  • optics,
  • lamination,
  • dimensions and curvature.
What warranty is provided for glass repair and replacement job?

We provide an unlimited warranty for glass repair and replacement job, which will remain valid as long as the service purchaser retains ownership of the vehicle.

Car glass replacement, glass damage repair, camera calibration in your city!